Terms and Conditions

Legal Requirements

By using the Sturgeon Valley Limited ("Sturgeon Valley") website (www.sturgeonvalley.co.nz) or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our site.

In these Terms and Conditions, “we,” “us,” and “our” refer to Sturgeon Valley Limited, and “you” and “your” refer to the customer or website user.

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Company Information

Sturgeon Valley Limited – 51A Fryer Road, Hamurana, Rotorua 3097, New Zealand.

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Ordering and Payment

1. Placing Orders: Orders may be placed directly through our website. By placing an order, you agree to provide accurate and complete information about yourself, including your name, address, email, and payment details.
2. Currency: All prices are listed in New Zealand dollars (NZD) and include Goods and Services Tax (GST).
3. Order Confirmation: Upon placing an order, you will receive a confirmation email. Sturgeon Valley reserves the right to accept or reject your order within 2 business days. If your order is rejected, any payment made will be refunded in full.

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Delivery

1. Urban Delivery: Orders are shipped via overnight courier services where possible. For next-day delivery, please place orders before 1pm, Monday to Wednesday. Orders placed after this time will be dispatched on the following Monday.
2. Rural Delivery: Deliveries to rural areas may take up to 3 days. Customers are advised to discuss delivery options with our sales team before ordering.
3. Public Holidays: Delivery schedules may be affected by public holidays. Please contact us for updated timelines during these periods.
4. Responsibility: Once dispatched, deliveries are handled by third-party courier services. While we take great care in packaging your order to ensure its safe arrival, Sturgeon Valley cannot accept liability for delays or damage caused during transit. Please refrigerate your caviar immediately upon receipt.

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Returns and Refunds

1. Perishable Products: Due to the perishable nature of caviar, we do not accept returns.
2. Refund Policy: Refunds will only be considered if the product arrives damaged or is not as described. Refund requests must be made within 24 hours of receiving your order by contacting our sales team at sales@sturgeonvalley.co.nz.

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Product Information

1. Natural Variations: Sturgeon Valley caviar is a natural product. Variations in colour, size, and texture may occur between batches. These natural differences do not affect the quality of the product.
2. Product Descriptions: While we strive to ensure the accuracy of product descriptions on our website, they are provided for informational purposes only and may not reflect the exact product delivered.

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Order Quantities and Fees

1. Minimum Order Quantities: There are no minimum order quantities.
2. Additional Fees: Freight or packaging fees may apply depending on the volume and destination of your order. These fees will be disclosed before finalising your purchase.

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Intellectual Property

All content on the Sturgeon Valley website, including but not limited to text, graphics, logos, images, and software, is the property of Sturgeon Valley Limited and is protected by copyright laws. Unauthorised reproduction or distribution of website content is prohibited without our prior written consent.

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Liability Disclaimer

1. No Warranties: Sturgeon Valley provides this website and its contents on an "as is" basis. We make no representations or warranties, expressed or implied, regarding the operation of the website or the information, content, or materials included on this site.
2. Limitation of Liability: Sturgeon Valley will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
3. Consumer Guarantees Act 1993: Where the buyer acquires goods for personal use, the provisions of the Consumer Guarantees Act 1993 apply. If the goods are acquired for business purposes, the guarantees under this act do not apply.

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Force Majeure

Sturgeon Valley will not be held responsible for any failure to fulfill its obligations under these terms due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, labour disputes, or disruptions to supply chains.

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Governing Law

These Terms and Conditions are governed by New Zealand law. By using this website or purchasing our products, you agree to submit to the exclusive jurisdiction of the New Zealand courts.

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Amendments to Terms and Conditions

Sturgeon Valley reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this website. Continued use of the site after changes are posted constitutes your acceptance of the amended Terms and Conditions.

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Contact Information

For inquiries or assistance, please contact us at:
Email: info@sturgeonvalley.co.nz
Phone: 027 418 0131
Mail: Sturgeon Valley Limited, 51A Fryer Road, Hamurana, Rotorua 3097, New Zealand